Labelled content
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Number of Issues vs FCR Issues (Performance Objectives for Jira Documentation)
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% Issues with TTR Breached by Assignee (Performance Objectives for Jira Documentation)
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TTR SLA by Breach Time (Performance Objectives for Jira Documentation)
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Mean Time to Resolve (MTTR) KPI (Performance Objectives for Jira Documentation)
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First Response Time (FRT) KPI (Performance Objectives for Jira Documentation)
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First Contact Resolution Rate KPI (Performance Objectives for Jira Documentation)
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Average Satisfaction and SLA Time (Performance Objectives for Jira Documentation)
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Breached FRT vs Breached TTR vs Number of Issues (Performance Objectives for Jira Documentation)