The gadget used for this report is the Performance Objectives gadget in Tiles view.
Step 1: Add a data source filtering Resolved issues from the project and time period you wish to analyze.
Step 2: Select 'Time Between' metric and specify:
From date: Created
To date: Resolved
Step 3: Switch from Sum to Average calculation and keep “by Number of issues”.
Step 4: For Display by select ‘Resolved’ and specify by Week.
Here’s the ‘Time between’ metric configuration in detail. Note, we have selected a custom work calendar for precise time tracking and activated the Friendly metric results format.
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For Service projects, you can use the ‘Time to Resolution (SLA)’ metric for this report instead of ‘Time Between’. Here’s an example Mean Time to Resolve (MTTR) KPI report. |