Step 1: Begin by selecting the data source/s you intend to analyze.
Step 2: Proceed to choose the ‘Overdue time from date’ metric.
For the “actual date,” opt for the ‘Resolved’ option.
For the “due date,” choose the ‘Due date’ option.
If needed, you can select a work calendar to consider specific work time.
You have the flexibility to customize the displayed results by choosing the time format (minutes, hours, or days). Additionally, you can round the result or toggle the Friendly format, which provides an easy-to-read and comprehendible form of dates and numbers.
Step 3: Switch from Sum to Average calculation.
Step 4: Display by “Assignee”.