Step 1: Add Data Source.
Step 2: Navigate to the Formula Metric tab.
Step 3: From Formula settings navigate to Parameters. Then, include the Conditional ‘Cycles in status’ metric as Parameter 1, as shown on the image
Step 4: Return to Formula settings screen to add the second parameter. Add Basic ‘Number of issues’ metric as Parameter 2, as displayed
Step 5: On the Formula settings screen type Formula Equation: (P1/P2)*100.
Step 6: Type Metric Name of your choice, e.g., “FCR Rate %”
Step 7: Select ‘Resolved by’ in the ‘Display by’ settings and choose your preferred date granularity.
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Watch the video tutorial at our website: https://performance-objectivesdevacrobats.com/operationsjira-kpi-report-first-contact-resolution/ or our YouTube video tutorial |
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