Versions Compared

Key

  • This line was added.
  • This line was removed.
  • Formatting was changed.

In this section, you'll find a variety of reports built using the Performance Objectives for Jira app, specifically tailored for service desk teams working in Jira Service Management. Browse the easy-to-follow, step-by-step reports for managing SLAs and customer requests.

Panel
bgColor#FFFAE6

Average Resolution Time

Panel
bgColor#FFFAE6

First Response Time (FRT) KPI

Panel
bgColor#FFFAE6

First Contact Resolution KPI

Panel
bgColor#FFFAE6

Max Issue Age KPI

Panel
bgColor#FFFAE6

Net Flow of Request

Panel
bgColor#FFFAE6

Number of Overdues

Panel
bgColor#FFFAE6

Number of Issues by Resolution

Panel
bgColor#FFFAE6

Number of Issues vs FCR Issues

Panel
bgColor#FFFAE6

Resolved vs Reopened

Panel
bgColor#FFFAE6

Satisfaction Rate Report

Panel
bgColor#FFFAE6

Satisfaction per Assignee

Panel
bgColor#FFFAE6

TTR SLA by Breach Time