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The gadget used for this report is the Performance Objectives gadget in Tiles view.

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Step 1: Add a data source filtering Resolved issues from the project and time period you wish to analyze.

Step 2: Select 'Time Between' metric and specify:

  • From date: Created

  • To date: Resolved

Step 3: Switch from Sum to Average calculation and keep “by Number of issues”.

Step 4: For Display by select ‘Resolved’ and specify by Week.

average-resolution-time-report-settings.png

Here’s the ‘Time between’ metric configuration in detail. Note, we have selected a custom work calendar for precise time tracking and activated the Friendly metric results format.

average-resolution-time-metric.png

For Service projects, you can use the ‘Time to Resolution (SLA)’ metric for this report instead of ‘Time Between’. Here’s an example Mean Time to Resolve (MTTR) KPI report.

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