Custom Work Calendars

Create custom work calendars that accurately reflect work hours, time zones, holidays, and days off for your global teams. Apply these calendars in your time tracking reports to ensure precise results. Work calendars are essential when using time tracking metrics such as Time in Status, Time with Assignee, Time Since, Time Between, and others.

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For each work calendar, you can select a time zone, define work days, add multiple work shifts, and set recurring holidays:

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When configuring a Performance Objectives gadget with a time-tracking metric on a Jira dashboard, you can select the appropriate work calendar for the team. Otherwise, it will default to a 24/7 calendar.

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Watch the video tutorial on setting up work calendars in the Performance Objectives app:

Here are some sample reports that utilize this feature:

• Average Resolution Time

• Average Time in Status by Priority

• Average Time From Resolved to Due Date

• Cycle Time by Issue Type

• Overdue Time by Assignee

• Unresolved Issues by Overdue State & Status