Average Cycles in Status 'Waiting for Support' by Request Type

Step 1: Add data source, e.g., all issues created the past 3 months; Assignees A, B, and C; Issue Type ‘Support’.

Step 2: Select Metric ‘Cycles in status’. Choose ‘Avg’ calculation.

Step 3: Select field ‘Request type’ or Assignee (history) for Display by.

Step 4: Switch-on Target section and select tab ‘Fixed’.

Step 5: Set fixed value target for the full metric data.

Step 6: Set target as negative. When ‘Exceeding is’ is set to Bad, the results above the target are considered negative.

Step 7: (Optional) Under ‘More Settings’ section enable ‘Warning threshold’ and select threshold as % of target or fixed number. Fill in label name.

Step 8: (Optional) Under ‘More Settings’ section enable ‘Custom Target Label’ and fill in label name.