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Cycle Time by Issue Type

Cycle Time by Issue Type

Calculate the average cycle time using the 'Time Between' metric and display it for each work type. This report helps assess the efficiency of different work types, providing insights into where improvements can be made based on cycle time variations.

cycles-time-by-issue-type.png

 

 

 

Step 1: In the Data Source, filter Resolved Issues, project and define the time period you wish to analyze.

Step 2: Select ‘Time Between’ metric and specify:

  • for “From date” select First Date in Status - in progress

  • for “To date” select Resolved

  • optionally, select custom working calendar to reflect actual work hours of your team

Step 3: Switch from Sum to Average calculation.

Step 4: Display by ‘Issue Type’.

 

cycle-time-by-issue-type-settings2.png