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Satisfaction Rate Report

Satisfaction Rate Report

This report displays the number of issues grouped by different satisfaction scores, helping teams analyze feedback trends. It provides insights into how customers rate their support experience, allowing teams to pinpoint areas of strength and opportunities for improvement in their service quality.

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Step 1: Add a data source. Use the JQL query "Satisfaction" IS NOT EMPTY to exclude issues with an empty Satisfaction field.

Step 2: Keep the default metric selection as Number of issues.

Step 3: Display by field ‘Satisfaction’.

 

 

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