Busy Hours Report: Support request by hour and day

This report visualizes support requests by hour and day in a heatmap format, highlighting peak periods of activity. It helps teams identify when support demand is highest, enabling better resource planning and improved response time management during busy hours.

The gadget used for this report is the Heat Map gadget.

Open

 

 

Step 1: Add a data source.

Step 2: Keep the default metric selection as ‘Number of issues’.

Step 3: Horizontal by ‘Created’ by Day and consolidate by ‘Day of Week’

Step 4: Vertical by ‘Created’ by Hour and consolidate by ‘Hour of Day’

Steps 3 and 4 will result in a 7 (days) × 24 (hours) grid.

 

Open

 

 

 

 

 

Steps 3 & 4 in details:

 

Watch the video tutorial at our website: https://devacrobats.com/support-requests-report-by-time-of-day/

Open

Open