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Time to Resolution (TTR) SLA by Breach Time

Time to Resolution (TTR) SLA by Breach Time

This report tracks Time to Resolution (TTR) SLA compliance by breach time, using slot splitters to define hour groups. The data is stacked by priority, providing a detailed view of how long issues exceed their resolution target, categorized by urgency. This helps teams pinpoint where breaches are occurring and prioritize improvement efforts based on issue severity.

TTR-SLA-by-Breached-time.png

 

 

Step 1: Add a data source filtering resolved issues from your service management project and the desired time period. Use JQL "Time to resolution" = breached()to filter only issues with breached SLA time.

Step 2: Keep the default ‘Number of issues’ metric selection.

Step 3: Display by ‘Time to resolution (SLA)’ metric and customize the time slots as demonstrated below:

time-to-resolution-breached.png

 

TTR-SLA-by-Breached-time-settings.png

Step 4: Stack by ‘Priority’.