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Tanya Gavazova

Polina Georgieva

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TTR-SLA-by-Breached-time.png

Step 1: Add a data source filtering resolved issues from your service management project and the desired time period. Use JQL "Time to resolution" = breached()to filter only issues with breached SLA time.

Step 2: Keep the default ‘Number of issues’ metric selection.

Step 3: Display by ‘Time to resolution (SLA)’ metric and customize the time slots as demonstrated below:

time-to-resolution-breached.png

TTR-SLA-by-Breached-time-settings.png

Step 4: Stack by ‘Priority’.