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TTR SLA by Breach Time
TTR SLA by Breach Time
- Polina Georgieva
- Tanya Gavazova
Owned by Polina Georgieva
Step 1: Add a data source filtering resolved issues from your service management project and the desired time period. Use JQL "Time to resolution" = breached()to filter only issues with breached SLA time.
Step 2: Keep the default ‘Number of issues’ metric selection.
Step 3: Display by ‘Time to resolution (SLA)’ metric and customize the time slots as demonstrated below:
Step 4: Stack by ‘Priority’.
, multiple selections available,
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Average Time From Resolved to Due Date
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Breached TTR SLA - Max 10% per Assignee
Breached TTR SLA - Max 10% per Assignee
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% Issues with TTR Breached by Assignee
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Exclude Items with Zero or no Metric Data
Exclude Items with Zero or no Metric Data
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Average Worklog Time per Worklog Author
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