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  • Page:
    Breached SLAs – Active and Completed
    Jun 11, 2025 • Polina Georgieva
    • itsm
    • jsm-reports
    • sla-report
  • Page:
    Multiple Reopened Tickets Report
    Aug 05, 2024 • Polina Georgieva
    • distribution-slots
    • itsm
    • jsm-reports
  • Page:
    Breached TTR SLA - Max 10% per Assignee
    Jul 03, 2024 • Polina Georgieva
    • targets
    • itsm
    • jsm-reports
  • Page:
    Number of Issues by Resolution
    Jul 03, 2024 • Polina Georgieva
    • itsm
    • tiles-view
    • jsm-reports
  • Page:
    Number of Issues vs FCR Issues
    Jul 02, 2024 • Polina Georgieva
    • sla-report
    • multi-metric-combined-gadget
    • itsm
    • jsm-reports
    • conditional-metrics
  • Page:
    Busy Hours Report: Support request by hour and day
    Jul 02, 2024 • Polina Georgieva
    • heat-map-gadget
    • jsm-reports
    • itsm
  • Page:
    % of SLA Breached by Assignee for TTR
    Jul 02, 2024 • Polina Georgieva
    • jsm-reports
    • itsm
    • sla-report
  • Page:
    Support Requests by Day of Week
    Jul 02, 2024 • Polina Georgieva
    • jsm-reports
    • circular-gadget
    • itsm
  • Page:
    Open Issues Overtime for the Past 30 Days (Snapshot)
    Jul 02, 2024 • Polina Georgieva
    • itsm
    • jsm-reports
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