Average Time From Resolved to Due Date

Average Time From Resolved to Due Date

This report calculates the average time elapsed between the resolution of issues and their respective due dates. Using the Time Between metric, it can display the data segmented by Organizations or any other field, offering valuable insights into how efficiently teams manage their timelines post-resolution. The negative result on the chart indicates the average overdue time for this organization.

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Step 1: Define your Data Source.

Step 2: Choose the ‘Time between’ metric from the available options.

  • Select “Resolved” as the “From date” field.

  • For the “To date” field, choose “Due Date”.

  • Pick a custom work calendar.

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Step 3: Switch to Average calculation

Step 4: Display by any relevant field. In our sample, it is ‘Organizations’. The negative result on the chart indicates the average overdue time for this organization.