Time in Assignee Report
- Polina Georgieva
Step 1: Add Data Source. Filter the issues you need to be analyzed by the gadget.
Step 2: Select ‘Time in assignee’ metric and chose specific users.
Step 3: Select Average type of calculation.
Step 4: Select Issue Type field for ‘Display by.’
Step 5: Select “Assignee (history)” for “Group by”. This field becomes available once ‘Time in assignee’ metric is selected. The field breaks the metric by historical Assignee/s.
The Jira system field “Assignee” may not be accurate in this report, as it represents the current assignee, which in some workflows may not be the only assignee of the issue. Instead, use POFJ’s dynamic “Assignee (history)” field.
Additional details for Step 2:
By default, for this metric, “Measure until Resolved” will be selected.
Select the user or users whose timings you want to include, as demonstrated in the image. Keep in mind that ‘Unassigned’ is also an available option that can be chosen.
“Measure until Resolved” calculates time in the following way:
for resolved issues, it measures the time elapsed from creation to resolution
for open issues, it calculates the time from creation until the present moment
Should you wish to assess the age of the issues exclusively for closed or open issues, you can customize this within your data source settings.
After selecting the ‘Time in Assignee’ metric, several new field options become available, enhancing your analysis capabilities. These fields include:
First date in assignee / Last date in assignee are date fields that in addition may be used with ‘Time between’ and ‘Time since’ metrics, as shown on the sample configuration screen below:
Step 1: Select ‘Time between’ or ‘Time since’ metric in the metric pop-up.
Step 2: Check options for ‘From date’ and find the available ‘First date in assignee’ and ‘Last date in assignee’ option. Once selected you may specify the one or multiple users to whom issues were assigned. In case of multiple users, the date when the issue was assigned to any of the users in the list is taken.
Step 3 Check options for ‘To date’ and select ‘First date in assignee’ or ‘Last date in assignee’ option if needed.