/
Average Satisfaction and SLA Time

Average Satisfaction and SLA Time

This report displays average satisfaction scores and SLA breach times in a tile format, offering a clear view of both customer satisfaction and compliance with service level agreements. It helps teams monitor performance across both customer feedback, resolution and response times, making it easier to identify areas for improvement.

This report has been done with the Multi Metric Combined Chart gadget in Tiles View.

Satisfaction-vs-breached-sla-report.png

Step 1: Define three Data Sources filtering issues like shown on the images below:

 

satisfaction-data-source1.png

 

 

satisfaction-data-source-2.png

 

satisfaction-data-source-3.png

 

Step 2: Add three metrics as shown on the images below.

 

sastisfaction-metric1.png

 

 

satisfaction-metric-2.png

 

 

satisfaction-metric-3.png

 

 

 

 

 

Step 3: Display by ‘Resolved’ by Week.

Step 4: Within the “More Settings” section, navigate to Default View option and select Tiles.

satisfaction-sla-breaches-settings.png