Average Satisfaction and SLA Time

Owned by Polina Georgieva
Jul 19, 2024
2 min read

This report has been done with the Multi Metric Combined Chart gadget in Tiles View.

Satisfaction-vs-breached-sla-report.png

Step 1: Define three Data Sources filtering issues like shown on the images below:

 

satisfaction-data-source1.png

 

 

 

 

Step 2: Add three metrics as shown on the images below.

 

 

 

 

 

 

 

 

 

 

Step 3: Display by ‘Resolved’ by Week.

Step 4: Within the “More Settings” section, navigate to Default View option and select Tiles.