Average Satisfaction and SLA Time
This report displays average satisfaction scores and SLA breach times in a tile format, offering a clear view of both customer satisfaction and compliance with service level agreements. It helps teams monitor performance across both customer feedback, resolution and response times, making it easier to identify areas for improvement.
This report has been done with the Multi Metric Combined Chart gadget in Tiles View.
Step 1: Define three Data Sources filtering issues like shown on the images below:
Step 2: Add three metrics as shown on the images below.
Step 3: Display by ‘Resolved’ by Week.
Step 4: Within the “More Settings” section, navigate to Default View option and select Tiles.
, multiple selections available, Use left or right arrow keys to navigate selected items