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Satisfaction Rate Report
Satisfaction Rate Report
Step 1: Add a data source. Use the JQL query "Satisfaction" IS NOT EMPTY
to exclude issues with an empty Satisfaction field.
Step 2: Keep the default metric selection as Number of issues.
Step 3: Display by field ‘Satisfaction’. This will change colors to color code different scores.
, multiple selections available,
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Satisfaction per Assignee
Satisfaction per Assignee
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CSAT Rate Report: Percentage of 5-Star Satisfaction Issues
CSAT Rate Report: Percentage of 5-Star Satisfaction Issues
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Max Issue Age KPI
Max Issue Age KPI
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Mean Time to Resolve (MTTR) KPI
Mean Time to Resolve (MTTR) KPI
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Average Satisfaction and SLA Time
Average Satisfaction and SLA Time
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Average Issue Age by Priority
Average Issue Age by Priority
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