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Number of Overdues
Number of Overdues
Step 1: Choose the data source/s you wish to analyze.
Step 2: Select the ‘Number of overdues’ metric.
Step 3: Set ‘Actual date’ to ‘Resolved’ and ‘Due date’ to ‘Due date’.
Step 4: Configure ‘Display by’ with the ‘Assignee’ field.
Step 5: Configure ‘Stacked by’ with the ‘Issue type’.
, multiple selections available,
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Percent Overdue Issues Per Assignee vs All Issues
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First Contact Resolution Rate KPI
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Average Issue Flow
Average Issue Flow
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Average Satisfaction and SLA Time
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