Net Flow of Requests
This report visualizes the net flow of requests using an area chart, calculated by subtracting the number of created issues from the number of resolved issues. It helps teams track the overall progress of issue resolution over time, offering insights into whether the team is keeping up with incoming requests or facing a backlog.
Step 1: Add the first data source. In our sample case, this is ‘Created’ issues for a designated period.
Step 2: Add a second data source, depicting ‘Resolved’ issues for the same matching period as in data source A.
Step 3: Opt for Formula metric calculation.
Step 4: Add parameters. In our case P1 = Number of issues from Data Source A (Created), P2= Number of issues from Data source 2 (Resolved)
Step 5: Type the (P2-P1) formula equation.
Step 6: Set a custom name for your newly created formula metric.
Step 7: Choose the ‘Range Date’ field for ‘Display by.’ This field synchronizes all date values from the selected date fields within your data sources. In our case, we have chosen ‘Date by – Week.’
Step 8: Optionally, switch from Line to Area chart view.
Access additional configuration screens for detailed information on steps 1 and 2:
Step 4 in details: