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Version 1 Current »

This report has been done with the Multi Metric Combined Chart gadget in Tiles View.

Satisfaction-vs-breached-sla-report.png

Step 1: Define three Data Sources filtering issues like shown on the images below:

satisfaction-data-source1.png

satisfaction-data-source-2.png

satisfaction-data-source-3.png

Step 2: Add three metrics as shown on the images below.

sastisfaction-metric1.png

satisfaction-metric-2.png

satisfaction-metric-3.png

Step 3: Display by ‘Resolved’ by Week.

Step 4: Within the “More Settings” section, navigate to Default View option and select Tiles.

satisfaction-sla-breaches-settings.png

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