Labelled content
Every content item in this list is tagged with all the required labels:
To add a label to the list of required labels, choose '+ labelname' from Related Labels.
To remove a label from the required labels, choose '- labelname' from above.
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Breached TTR SLA - Max 10% per Assignee (Performance Objectives for Jira Documentation)
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Busy Hours Report: Support request by hour and day (Performance Objectives for Jira Documentation)
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Mean Time to Resolve (MTTR) KPI (Performance Objectives for Jira Documentation)
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First Response Time (FRT) KPI (Performance Objectives for Jira Documentation)
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First Contact Resolution Rate KPI (Performance Objectives for Jira Documentation)
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Average Cycles in Status 'Waiting for Support' by Request Type (Performance Objectives for Jira Documentation)
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Bugs missed by Engineering by Components (Performance Objectives for Jira Documentation)