Cycle Time KPI
Track the average cycle time for resolved issues and set maximum time expectations. Visualize the time spent in the 'In Progress' status and compare it to a benchmark, helping teams identify bottlenecks and improve efficiency by ensuring timely issue resolution.
Step 1: Select the data source/s you need to analyze.
Step 2: Select metric ‘Time in status’ with status ‘In Progress’ or status by your choice. Select a custom Work Calendar.
Step 3: Select Avеrage calculation and average by ‘Number of Issues’ field.
Step 4: Set ‘Display By’ with ‘Resolved’ field and choose date granularity ‘by month’.
Step 5: (Optional) Set ‘Group by’ field with ‘Issue type’. Other suitable fields to ‘group by’ may be ‘Components’, ‘Assignee’, or any field that would enrich your analysis.
Step 6: (Optional) Choose vertical orientation of the chart. The height area is not restricted and allows more items to fit better on the x-axis.
Step 7: Switch on Target section and keep the ‘Fixed’ tab selected.
Step 8: Select results to be evaluated per x-axis item.
Step 9: Set target level value.
Step 10: Set Target as negative by setting ‘Exceeding is’ to Bad. Thus, when the achieved result exceeds the target level it will be colored in red.
Step 11: Expand the ‘More Settings’ section and enable the ‘Warning threshold‘ to color values above it and below the target level in amber.
Step 12: Enable the ‘Custom Target Label‘. Set label that will indicate the target is negative, e.g., Max.