Title: Service Management Reports for Jira  
Owner: Polina Georgieva
Creator: Polina Georgieva Jun 18, 2024
Last Changed by: Alexander Savovski Jul 02, 2025
Tiny Link: (useful for email) https://devacrobats.atlassian.net/wiki/x/LoCOBw
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Performance Objectives for Jira Documentation (2)
    Home page: Performance Objectives for Jira
    Page: Use Case Library (KPI Reports for Jira)
Hierarchy
Children (34)
    Page: Average Issue Flow
    Page: Average Cycles in Status by Request Type
    Page: Average Resolution Time
    Page: Average Satisfaction and SLA Time
    Page: Breached vs Met SLAs
    Page: Breached FRT vs Breached TTR vs Number of Issues
    Page: Busy Hours Report: Support request by hour and day
    Page: Breached SLAs – Active and Completed
    Page: Breached TTR SLA - Max 10% per Assignee
    Page: CSAT Rate Report: Percentage of 5-Star Satisfaction
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Time Editor  
Jul 02, 2025 15:21 Alexander Savovski View Changes
Jul 02, 2025 15:21 Alexander Savovski View Changes
Jul 02, 2025 15:19 Alexander Savovski View Changes
Jun 19, 2025 18:19 Polina Georgieva View Changes
Jun 19, 2025 18:00 Polina Georgieva  
Outgoing Links
Performance Objectives for Jira Documentation (34)     Page: Number of Overdues
    Page: Percent Overdue Issues Per Assignee
    Page: Number of Issues by Resolution
    Page: Proactive Resolution Rate (PRR) Report
    Page: Average Issue Flow
    Page: Net Flow of Requests
    Page: Ticket Reopen Rate (RR) Report
    Page: Breached FRT vs Breached TTR vs Number of Issues
    Page: Resolved vs Reopened
    Page: Service Management Reports for Jira
    Page: Number of Affected Services by Reporter
    Page: Issues Created vs Resolved vs Due Date
    Page: Breached TTR SLA - Max 10% per Assignee
    Page: Mean Time to Resolve (MTTR) KPI
    Page: Open Issues Overtime for the Past 30 Days (Snapshot)
    Page: Satisfaction Rate Report
    Page: CSAT Rate Report: Percentage of 5-Star Satisfaction
    Page: First Response Time (FRT) KPI
    Page: Multiple Reopened Tickets Report
    Page: Breached vs Met SLAs
    Page: Time to Resolution (TTR) SLA by Breach Time
    Page: Average Resolution Time
    Page: Number of Issues vs FCR Issues
    Page: Breached SLAs – Active and Completed
    Page: Busy Hours Report: Support request by hour and day
    Page: Number of Issues Aged 5+ Days
    Page: Average Cycles in Status by Request Type
    Page: Average Satisfaction and SLA Time
    Page: Request Volumes by Organization
    Page: Recently Created Issues by Priority
    Page: Satisfaction per Assignee
    Page: Support Requests by Day of Week
    Page: First Contact Resolution Rate KPI
    Page: Max Issue Age KPI