Breached vs Met SLAs

This report compares the number of issues resolved within SLA against those that breached the SLA, tracked on a month by month basis. It provides a clear view of SLA performance, helping teams monitor compliance trends and identify areas for improvement.

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Step 1: Add a data source.

Step 2: Keep the default metric selection as ‘Number of issues’.

Step 3: Display by ‘Resolved’ by Month.

Step 4: Group by ‘Time to First response (SLA) - is Breached’.

 

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