Resolved vs Reopened

This report visualizes the number of issues that have been resolved versus those that have been reopened after being resolved, displayed in an area chart. It helps teams track the effectiveness of their resolutions and identify recurring issues that may require further attention or adjustments in the resolution process.

The gadget used for this report is Performance Trend gadget.

Step 1: Add two data sources:

Data source A: Filter Resolved Issues from the project and time period you wish to analyze.
Data Source B: Duplicate Data Source A to apply the same filters. Add a JQL query status was in (Reopened) to filter only the issues that were reopened from all those resolved during the selected time period.

Step 2: Keep the default metric selection ‘Number of issues’.

Step 3: For Display by, select ‘Resolved’ field and specify date granularity. In our sample, it is by Week.

Step 4: For Group by, select the Data Source/s option.

Here’s how Data source B is configured in our sample: