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Satisfaction per Assignee
Satisfaction per Assignee
- Polina Georgieva
Owned by Polina Georgieva
Step 1: Add a data source.
Step 2: Keep the default metric selection as ‘Number of issues’.
Step 3: Display by ‘Assignee’.
Step 4: Stack by ‘Satisfaction’ field and activate Stack by Percentage option.
, multiple selections available,
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Satisfaction Rate Report
Satisfaction Rate Report
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CSAT Rate Report: Percentage of 5-Star Satisfaction Issues
CSAT Rate Report: Percentage of 5-Star Satisfaction Issues
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Mean Time to Resolve (MTTR) KPI
Mean Time to Resolve (MTTR) KPI
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Max Issue Age KPI
Max Issue Age KPI
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Average Satisfaction and SLA Time
Average Satisfaction and SLA Time
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First Response Time (FRT) KPI
First Response Time (FRT) KPI
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